Mattress reviews that settle a big decision
MoltyFoam makes foam and spring mattresses, pillows, seat cushions and ranges for babies and new mothers. It moved its reviews to Quoli, asks every buyer for a review and keeps verified reviews in front of shoppers making one of the biggest purchases in the home.
A big purchase with little proof
A mattress is bought once every several years, at a price that makes shoppers stop and think, and almost never after lying on it. Online, the questions are about firmness, back support and how it holds up after months of use, and the most convincing answers come from people who have already slept on it.
MoltyFoam sells mattresses alongside pillows, seat cushions and ranges for babies and new mothers. Its reviews sat in a previous app, and the move to Quoli had to keep that history while making reviews a bigger part of every product page.
Reviews that carry a long buying decision
How a mattress brand keeps reviews in front of careful shoppers.
Mattress review history kept
Reviews from the previous app moved to Quoli, so every mattress kept its history from the first day.
Follow-ups for buyers who wait
Review requests go out by email after each order, with follow-ups for buyers who have not replied. Nearly every customer who clicks through to the review form submits a review.
Reviews in the sidebar and popup
The reviews widget on each product page leads engagement, with a review popup and a reviews sidebar close behind, so shoppers comparing mattresses keep meeting real reviews as they browse.
Sentiment on every mattress
QI reads every review and sorts it as positive, neutral or negative, so the team can track how each mattress is received without reading every review.
Proof for a big purchase
Product pages now carry 2.1K+ reviews, and shoppers comparing mattresses read them at every step, from the product page widget to the popup and the sidebar. For a purchase this size, that reading is part of how the decision gets made.
Quoli attributes $42K+ in revenue to the program, 10% of the online store's revenue. All of it is assisted attribution: orders from shoppers who engaged with reviews before buying.
Quoli has helped MoltyFoam stay engaged with customers like never before. Sending follow-up review requests is seamless, and we love their analytics dashboard. We’ve also seen a noticeable improvement in reviews collection and store conversion rates since migration!
Reviewed on the Shopify App Store · January 8, 2025More customer stories
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