One in five bakery buyers writes a review

Davidovich Bakery bakes kosher bagels, sourdough, challah and pastries, with fresh delivery in New York City and frozen par-baked cases for cafes and home freezers. Quoli asks every customer how it tasted and puts those answers on every product page.

Bagels, breads and bakesOnline, wholesale and NYC deliveryShopify

Halved everything bagels filled with cream cheese on Davidovich Bakery paper

1.6K+reviews collected

20%+review request submission rate

80%of published reviews give five stars

Taste you cannot sample online

Bread and bagels are bought on taste, texture and freshness, and none of that comes through a product photo. A shopper ordering a case of par-baked bagels or a gift box for someone else is trusting that it will arrive tasting the way it does at the bakery.

Davidovich Bakery sells to home customers, cafes and gift buyers from one Shopify store, with fresh delivery in New York City, frozen par-baked cases and monthly bagel subscriptions. Its product pages carried photos and descriptions, and very little from the people who had already ordered.

IndustryBagels, breads and bakes

ChannelsOnline, wholesale and NYC delivery

StorefrontShopify

Quoli productsReviews, Attributes, QI

Visit the Davidovich Bakery store

From the oven to the review

How a bakery collects taste reviews from home buyers and cafes alike.

One email after every delivery

Review requests go out by email after each order, and the post-purchase email brings in most of the bakery's reviews. About one in five delivered requests comes back as a review.

Taste rated on every review

Every review asks the customer to rate the taste and say whether they would recommend the product, so the next shopper sees more than a star count.

Stars under every bake

The reviews widget on each product page and the star ratings under product titles carry most of the engagement, with a popup and a home page carousel bringing reviews into browsing.

Sentiment sorted for the team

QI reads every review and sorts it as positive, neutral or negative, so the team can see which products customers love and which need attention.

Taste ratings shoppers trust

Product pages now carry 1.6K+ reviews, most with a taste rating and an answer on whether the buyer would recommend the product. The ratings show the full range, low scores included, which is why the 80% that give five stars read as earned.

Products behind the results

Reviews Attributes QI

1 in 5delivered review requests come back as a review

Where shoppers click mostProduct page reviews widgetProduct star ratingsPopup widgetReview popup

All-time figures from Davidovich Bakery's Quoli admin.

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