Quoli Intelligence, or QI, is the AI built into Quoli. It summarizes what shoppers say, drafts replies and answers in your store's voice, answers your own questions about your reviews, and holds abusive wording for a person to check. Nothing it writes goes live until someone on your team publishes it.
Here is what each part does, what it works from, and which plans include it.
What is Quoli Intelligence?
QI is a set of features inside the Quoli dashboard and the reviews widget, not a separate chatbot. Each one works from your own store: your reviews, your product details and the replies your team has already published.
QI drafts and suggests, and your team decides. Reply and answer drafts wait for someone to read, edit and publish them, and the confidence check only ever holds a review back for a person to look at.
Review summaries and sentiment
For each product, QI reads a representative sample of its reviews and writes a short summary of what customers praise and the complaints that come up more than once. It lists the most-mentioned strengths and concerns, and splits the reviews it read into positive, neutral and negative.
The summary shows in your dashboard, and the reviews widget can show it on the product page so shoppers see the main points before they scroll. A summary only describes what reviewers wrote: if nobody mentions shipping, it says nothing about shipping.
Reply drafts in your voice
Open a review and choose Draft with QI. QI writes a reply for your team to read, edit and publish, either publicly under the review or privately by email.
- Pick a tone under Settings, then Brand, then Reply voice: Formal, Casual, Playful or Premium.
- Add banned phrases, and QI rewrites around them.
- Leave Auto-train from approved replies on and QI learns from every reply your team publishes, including the greetings and sign-offs you use most.
Answers to shopper questions
When a shopper asks a question on a product page, Answer with QI drafts a reply from that product's details in your store, in the same voice as your review replies.
QI only states facts it has been given. When the product details do not cover the question, the draft invites the shopper to message your team rather than guessing about sizes, materials, shipping or stock. Your team approves each answer before it appears under the question.
Ask QI
Ask QI lets you question your reviews in plain language from the dashboard. Ask what customers say about sizing, or for a summary of what customers said recently, and QI answers from your reviews' ratings, titles and text.
It is built for the questions you would otherwise answer with an export and a spreadsheet: which complaints keep coming up, what shoppers like about a new product, or what changed after a launch.
The QI confidence check
You decide which reviews publish automatically, for example four stars and up. With the QI confidence check enabled, QI reads the wording of each review before it would publish on its own. Reviews with insults, hate, threats, profanity or sexual content wait for your team instead of going live.
The check judges wording only. It never looks at the rating, and honest complaints follow your normal publishing rules. It never deletes or rejects a review; it only holds it for a person to decide.
How your data is used
QI sends review text, ratings and product details to our AI providers only to produce the feature you asked for. We do not use your reviews or your shoppers' data to train AI models, and every draft stays a draft until your team publishes it.
Which plans include QI
- Growth: review summaries and sentiment.
- Advanced and Unlimited: everything in Growth, plus reply drafts, answer drafts, Ask QI and the QI confidence check.
Quoli has a free forever plan, and paid plans start with a 14-day trial, so you can see QI work on your own reviews before you pay.
Install Quoli free from the Shopify App Store. The free forever plan covers the core widgets, and paid plans start with a 14-day trial.